Frequently Asked Questions (FAQS)

E-STORE FREQUENTLY ASKED QUESTIONS (FAQS)



PAYMENTS


  •       WHAT IS YOUR PAYMENT PLATFORM?

                   - Paynamics acts as our payment platform.


  •        WHAT PAYMENT METHODS DO YOU ACCEPT?

                  Paynamics supports multiple payment methods such as Credit Card, Bancnet, Paypal, Gcash and other Global Payment Options. Customers can choose what payment method they are comfortable with during the checkout process.

 

  •          DO YOU ACCEPT CASH PAYMENT?

                   Paynamics supports multiple payment methods such as Credit Card, Bancnet, Paypal, Gcash and other Global Payment Options. Customers can choose what payment method they are comfortable with during the checkout process.


  •         WHICH CURRENCY WILL I BE CHARGED IN?

                   - You will be charged in Philippine Peso (PHP)


  •       YOU MAY CLICK THE LINK TO SEE THE COMPLETE AND DETAILED PAYMENT TERMS:  

                   https://anakophilippines.com/terms


SHIPPING


  •       WHERE DO YOU SHIP?

                   We ship item/s domestically (Luzon, Visayas, Mindanao).


  •       WHERE THE ITEM/S COME FROM?

                   All items will be shipped out from our main office and mother warehouse located at Quezon Avenue, Quezon City. 


  •       DO YOU OFFER SAME DAY DELIVERY?

                   Same day delivery is currently not offered. 


  •       DO YOU ALLOW WALK-IN / WAREHOUSE PICK-UP?

                   YES. 


  •       CAN I MAKE CASH-ON-DELIVERY (COD)?

                   Cash-On-Delivery (COD) is also not being offered. 


  •       WHAT ARE THE AVAILABLE DELIVERY OPTIONS?

                   We offer two (2) delivery options:

                        EXPRESS DELIVERY (NINJAVAN) : Luzon, Visayas, Mindanao

                        STANDARD DELIVERY (ANAKO TRUCK)  Within Metro Manila, Bulacan, Cavite, Laguna, Tarlac, Nueva Ecija, Pampanga, Batangas, and Pangasinan


  •       HOW LONG IS THE DELIVERY LEAD TIME?

                   We will process and ship your orders after confirmation of your payment. 

                        WITHIN METRO MANILA    : Shipping usually takes 3-7 business days     

                        PROVINCIAL ADDRESSES: Shipping usually takes 5-12 business days  


  •       YOU MAY CLICK THE LINK TO SEE THE COMPLETE AND DETAILED DELIVERY INFORMATION:  

                   https://anakophilippines.com/delivery


RETURN & EXCHANGE


  •       DO YOU ACCEPT RETURNS?

                   A defective item covered by the warranty can only be returned subject to the terms and conditions, and upon compliance with the procedure. It is understood that a claim for a defective item shall undergo an assessment by our support/technical team and when necessary, a referral to the manufacturer for its assessment. Replacement of the item shall be upon the discretion of our technical team and/or the manufacturer.

- Also, returns and exchange due to a change of mind will not be accepted.


  •       HOW TO RETURN/EXCHANGE A DEFECTIVE ITEM?

                   - Kindly click the link to see the full procedure and instructions for return/exchange of item/s: https://anakophilippines.com/terms


  •       YOU MAY CLICK THE LINK TO SEE THE COMPLETE AND DETAILED TERMS & CONDITIONS FOR RETURN AND EXCHANGE POLICY 

                   https://anakophilippines.com/terms


ORDER CANCELLATION


  •       CAN I CANCEL MY ORDER?

                   - Cancellation of order is not encouraged. However, Anako allows cancellation of an order for an online item or several items provided that the item(s) are not yet shipped (for delivery transaction).


  •       WHAT WILL HAPPEN IF CANCELLATION OF ORDER HAS BEEN MADE?

                   Consequently, any vouchers, discounts, or promotions applied in the order cannot be reused. Orders that are prepaid via credit/debit cards will be reversed automatically to your account within one to two billing cycles (one billing cycle is 1 month); depending on your bank policy. Any charges for such reversal shall be for your account. The remaining order’s value after you canceled one or several items has to fulfill the same conditions for discount, promotions, or minimum basket fee exemption applied to the order. If not, your order may be canceled.


  •       YOU MAY CLICK THE LINK TO SEE THE COMPLETE AND DETAILED TERMS & CONDITIONS FOR CANCELLATION OF ORDER/S 

                   https://anakophilippines.com/terms




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