ANAKO E-STORE POLICY 

PAYMENTS

Paynamics acts as our payment platform with the following web payment features:


             Paynamics strengthens and promotes e-commerce transactions through trust policies. These policies assure both ANAKO and customers that they are transacting in a safe and fair environment.


During the checkout process, the customer will be redirected to a payment page that is hosted by Paynamics to select its preferred payment option. Upon payment completion, Paynamics will redirect back the customer to ANAKO E-store for order processing fulfillment. 


PRICING POLICY


  1. ANAKO E-Store reserves the right to change the price of products without prior notice and at any time without giving any reason thereof.

  2. Price is subject to change depending on ANAKO E-store promotion programs. We do not commit to offering the same price for re-orders.

PICK-UP, DELIVERY & SHIPPING


PLEASE TAKE NOTE:


How many days for the order to arrive?

We will process and ship your orders after confirmation of your payment. For orders with Metro Manila addresses, shipping usually takes 3-5 business days. For provincial addresses, 3-12 business days.  No courier pick up on Saturdays & Sundays, next pick up day will be on Monday.


TECHNICAL & AFTER-SALES INQUIRIES


RETURN & EXCHANGE POLICY

Returns due to change of mind will not be accepted. 


A defective item covered by the warranty can only be returned subject to the terms and conditions, and upon compliance with the procedure below. It is understood that a claim for the defective items shall undergo an assessment by our support/technical team and when necessary, a referral to the manufacturer for its assessment. Replacement of the item shall be upon the discretion of our technical team and/or the manufacturer. 

  1. The customer must submit a RMA (Return Merchandise Application).

  2. Email support@anakophilippines.com for replacement request within 7 business days upon receipt of the item.

  3. Indicate in the subject field “RMA_ORDER #”
    Include your name, contact number, item description and serial number, date received, incident report, photos of the item.

  4. Wait for our support personnel to get back to you for our technical team’s and/or manufacturer's findings, and for further requirements if any.

  5. The return of items MUST CONFORM to the rules below:

    1. Claims for returns of items with visible damage shall STRICTLY be accepted only within 7 business days from receipt of the item. Claims after seven (7) business days from receipt of the item are no longer eligible for replacement except those under the Warranty Policy letter (b). 

    2. Returns should be presented with its ORIGINAL INVOICE /RECEIPT and should be in its ORIGINAL PACKAGING and IN GOOD CONDITION. Items that are damaged, unsanitary, dented or scratched may be denied a return.

    3. Items bought as a package should be returned as a package. 

    4. Return and replacement of customized items will NOT BE ACCEPTED. Custom Order items are items where a customer has requested specific attributes (e.g., finish, color, size) or where a manufacturer builds only to order.

    5. Claims for defect and/or for replacement of the defective item is subject to our and/or manufacturer’s assessment.  In the event replacement is no longer practicable, ANAKO may either offer the client a similar item of the same quality or cancel the sale at no further cost to the client and Anako. 

ORDER CANCELLATION

Cancellation of an order is not encouraged. However, ANAKO allows cancellation of an order of an online item or several items provided the ff. conditions are met:

    1. The item(s) you want to cancel is not yet shipped (for the delivery transaction)

    2. The item(s) you want to cancel has not yet been ordered with the manufacturer /supplier.  

    3. The item(s) you want to cancel has not yet been manufactured by our supplier.  However, any incidental expense that has been incurred by ANAKO or charged by the manufacturer relative to the placement of the order and its cancellation shall be for your account.

    4. The item(s) you want to cancel has no confirmation of pick-up date (for pick-up transactions)

    5. The item(s) you want to cancel are not customized items.

Consequently, any vouchers, discounts, or promotions applied in the order cannot be reused. Orders that are prepaid via credit/debit cards will be reversed automatically to your account within one to two billing cycles (one billing cycle is 1 month); depending on your bank policy. Any charges for such reversal shall be for your account. The remaining order’s value after you canceled one or several items has to fulfill the same conditions for discount, promotions, or minimum basket fee exemption applied to the order. If not, your order may be canceled.

WARRANTY POLICY

  1. Product quality is strictly inspected by ANAKO Quality Control.  It is further covered by Manufacturer’s Product Warranty. All claims for damages on the product shall undergo investigation. 


(a) Visible Damage- Any claim arising from visible damage shall be filed within 7 business days upon receipt of the item, in accordance with the conditions and procedure under Return and Exchange Policy.


(b) Other Damage – Any claim arising from other damage not visible shall be filed by the client within a reasonable period but not to exceed one (1) month from the date of receipt and in accordance with the conditions and procedure under Return and Exchange Policy.  In cases, where a claim is proven as a factory defect, no replacement shall be made until the principal foreign supplier renders a final resolution on the claim.  


(c) No Warranty- ANAKO’s expressed warranty shall not apply to any item damaged as a result of any accident, negligence, use in any application for which the item is not designed or intended, modifications after the fact including combination with products or accessories not specifically authorized by ANAKO or manufacturer, or by any other causes unrelated to defective workmanship, materials or manufacture. 


    B. Product Service Warranty, whenever stated, covers the cost of repair – check-up and labor service only.  The warranty coverage is from the date of purchase to end of the allotted warranty period. (For example: 1 year warranty for a VALVE bought on March 3, 2018 is covered from March 3, 2019 until March 2, 2020).  


In case where the item is no longer covered by warranty, the cost that will be incurred in replacing part/s shall be shouldered by the client.


If and when replacement part/s are needed to complete a repair; the client expressly agrees to wait until said needed parts have been delivered and repair is completed.


Warranty terms and conditions are subject to change from time to time without prior notice. 

 

WARRANTY VOID
The warranty becomes void or null :

**THE ANAKO E-STORE POLICY – TERMS AND CONDITIONS MAY BE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE